Privacy Policy

Effective Date: 15 June 2025

Muddy Paws Dog Boarding and Obedience School (“Muddy Paws,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or interact with us online or offline.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

Personal Information

Name
Email address
Phone number
Physical address
Emergency contacts
Dog information (name, breed, age, vaccination records, behavior details)

Payment Information

We use secure third-party payment processors. We do not store full credit card numbers on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited and time spent
Referring website

This data is used to improve your user experience and the functionality of our site.

2. How We Use Your Information

We use your information to:

Provide services (boarding, training, daycare, etc.)
Communicate with you regarding bookings, updates, or emergencies
Process payments
Send promotional emails or newsletters (with your consent)
Improve our website and customer experience
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your data with:

Trusted service providers (such as payment processors or email platforms) who assist in our operations
Veterinarians or emergency responders in case of an urgent situation involving your pet
Legal authorities, when required by law or in the protection of our rights or the safety of others

All third parties are required to maintain the confidentiality and security of your information.

4. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your experience. Cookies help us understand user behavior and improve site performance. You can choose to disable cookies in your browser settings, though this may affect certain features of the site.

5. Your Choices

You may:

Opt out of marketing emails by clicking the “unsubscribe” link in any message
Update your information by contacting us directly
Request access to the personal data we have collected about you

To make changes or request access, email us at [April@muddypawsusa.com].

6. Data Security

We use reasonable physical, electronic, and administrative safeguards to protect your data. However, no system is 100% secure. You use the website and submit information at your own risk.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect information from anyone under 13. If we learn that we have, we will delete the information as required by law.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new effective date. Your continued use of our website constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or your information, please contact us at:

Muddy Paws Dog Boarding and Obedience School
Address: 12600 La Vernia Rd, Saint Hedwig TX 78152
Email: april@muddypawsusa.com
Phone: 210-834-1686